{"page_status":{"page":{"name":"status.edgenuity.com","subdomain":"statusedgenuitycom1","domain":"status.edgenuity.com","created_at":"2016-09-29T11:59:34.448-07:00","updated_at":"2019-01-21T14:43:24.158-07:00","url":"https://edgenuity.com","hidden_from_search":false,"css_body_background_color":"f2f2f2","css_font_color":"2e3192","css_light_font_color":"000000","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"noreply@edgenuity.com","allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":"https://www.edgenuity.com/support/customer-support/","allow_webhook_subscribers":false,"css_border_color":"2c6b81","css_graph_color":"f1c40f","css_link_color":"2e3192","page_description":"As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below. For Product Support: PHONE: 877.202.0338 EMAIL: CustomerSupport@edgenuity.com HOURS OF OPERATION: Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST) Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)
Edgenuity Upcoming Maintenance Schedule Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2019 maintenance start dates listed below: 2019 • January 17th • January 31st • February 14th • February 28th • March 14th • March 28th • April 11th • April 25th • May 9th • May 23rd • June 6th • June 20th • July 4th • July 18th • August 1st • August 15th • August 29th • September 12th • September 26th • September 1st • October 10th • October 24th • November 7th • November 21st • December 5th • December 19th","activity_score":201,"headline":"Welcome!","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"Arizona","notifications_reply_to_email":"nocnotifications@edgenuity.com","notifications_email_footer":"You received this email because you are subscribed to status.edgenuity.com's service status notifications. Below you will find information for our upcoming maintenance. If you should have any question or concerns please contact networkoperations@edgenuity.com Kind Regards, Edgenuity Team ","allow_rss_atom_feeds":true,"hero_cover":{"updated_at":"2018-10-02T17:31:26.000+00:00","original_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/original/30453/NOC-hero-banner2.jpg","size":272104,"normal_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/normal/30453/NOC-hero-banner2.jpg","retina_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/retina/30453/NOC-hero-banner2.jpg"},"transactional_logo":{"updated_at":"2018-10-02T17:29:58.000+00:00","original_url":"//s3.amazonaws.com/statuspage-production/pages-transactional_logos/original/30453/Statusicon.png","size":76338,"normal_url":"//s3.amazonaws.com/statuspage-production/pages-transactional_logos/normal/30453/Statusicon.png","retina_url":"//s3.amazonaws.com/statuspage-production/pages-transactional_logos/retina/30453/Statusicon.png"},"favicon_logo":{"updated_at":"2018-10-02T16:35:57.000+00:00","size":113979,"url":"//s3.amazonaws.com/statuspage-production/pages-favicon_logos/original/30453/edgenuity-network-operations-center-seal_0.5x-100_1.5x-100.jpeg"},"email_logo":{"updated_at":"2018-10-02T17:32:28.000+00:00","original_url":"//s3.amazonaws.com/statuspage-production/pages-email_logos/original/30453/NOC-hero-banner2.jpg","size":272104,"normal_url":"//s3.amazonaws.com/statuspage-production/pages-email_logos/normal/30453/NOC-hero-banner2.jpg","retina_url":"//s3.amazonaws.com/statuspage-production/pages-email_logos/retina/30453/NOC-hero-banner2.jpg"},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"hdq23d9hx2sd","organization_id":"jzj83fzd7sfs"}},"components":[{"status":"operational","name":"Student and Educator Systems","created_at":"2016-09-29T14:48:25.483-07:00","updated_at":"2016-12-05T19:52:34.995-07:00","position":1,"description":null,"showcase":false,"id":"8m8hkfwjwrnp","group_id":null,"page_id":"hdq23d9hx2sd","group":true,"only_show_if_degraded":false,"components":["3dqt7vgy0j9x","lw5gt73jqdlt","q36d557rqg6f","n3krzb998dqt","ddzp0h84r0rr","57lkgzsq6tdl","4574d4zmgdmz","ld8h22w6n9gl","smtz7wpmyn2c","tl0qz2h07jgt","1mnh7hvzynpm","lzmjwyfc0k13","t1yclysvjywt","fphp0xt2n7w5"]},{"status":"operational","name":"Edgenuity Teacher LMS","created_at":"2016-11-10T06:38:19.664-07:00","updated_at":"2019-01-15T12:24:44.871-07:00","position":1,"description":null,"showcase":false,"id":"3dqt7vgy0j9x","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Edgenuity Student LMS","created_at":"2016-09-29T14:48:54.765-07:00","updated_at":"2019-01-15T12:24:44.904-07:00","position":2,"description":null,"showcase":false,"id":"lw5gt73jqdlt","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"LMS feature/tool","created_at":"2016-11-30T16:58:53.661-07:00","updated_at":"2019-01-15T12:24:44.977-07:00","position":3,"description":null,"showcase":false,"id":"q36d557rqg6f","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Edgenuity Login","created_at":"2017-12-21T10:56:54.170-07:00","updated_at":"2019-01-15T12:24:44.936-07:00","position":4,"description":null,"showcase":false,"id":"n3krzb998dqt","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"SSO Login","created_at":"2016-11-10T06:37:26.980-07:00","updated_at":"2019-01-15T12:24:44.735-07:00","position":5,"description":null,"showcase":false,"id":"ddzp0h84r0rr","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Odyssey LMS","created_at":"2017-01-31T12:18:07.402-07:00","updated_at":"2019-01-06T23:26:39.340-07:00","position":6,"description":null,"showcase":false,"id":"57lkgzsq6tdl","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Genius/SIS","created_at":"2016-11-10T06:38:40.170-07:00","updated_at":"2019-01-15T12:24:44.838-07:00","position":7,"description":null,"showcase":false,"id":"4574d4zmgdmz","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"PowerSpeak","created_at":"2016-12-05T19:50:55.350-07:00","updated_at":"2019-01-15T12:24:44.802-07:00","position":8,"description":null,"showcase":false,"id":"ld8h22w6n9gl","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Videos","created_at":"2016-10-03T09:17:20.627-07:00","updated_at":"2019-01-06T23:26:39.367-07:00","position":10,"description":null,"showcase":false,"id":"smtz7wpmyn2c","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"File Sharing","created_at":"2016-12-01T06:58:28.352-07:00","updated_at":"2019-01-06T23:26:39.392-07:00","position":11,"description":null,"showcase":false,"id":"tl0qz2h07jgt","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"CloseReader","created_at":"2017-02-08T17:55:17.854-07:00","updated_at":"2019-01-15T12:24:45.010-07:00","position":12,"description":null,"showcase":false,"id":"1mnh7hvzynpm","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"LTI","created_at":"2017-03-22T10:50:37.886-07:00","updated_at":"2019-01-06T23:26:39.418-07:00","position":13,"description":null,"showcase":false,"id":"lzmjwyfc0k13","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"UpSmart","created_at":"2018-03-02T16:25:48.893-07:00","updated_at":"2019-01-15T12:24:44.769-07:00","position":14,"description":null,"showcase":false,"id":"t1yclysvjywt","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"MyPath","created_at":"2018-03-02T16:27:40.632-07:00","updated_at":"2019-01-15T12:24:44.698-07:00","position":15,"description":null,"showcase":false,"id":"fphp0xt2n7w5","group_id":"8m8hkfwjwrnp","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"General Edgenuity Systems","created_at":"2016-09-30T07:15:45.428-07:00","updated_at":"2016-12-05T19:53:50.247-07:00","position":3,"description":null,"showcase":false,"id":"y8xnm41bkr41","group_id":null,"page_id":"hdq23d9hx2sd","group":true,"only_show_if_degraded":false,"components":["wkn145mrfks8","4fqxmdwts7q7","nmpc6sjmjk03","r05hv38rcg51","jphnyqhvq5cf"]},{"status":"operational","name":"Edgenuity.com","created_at":"2016-11-10T12:01:53.958-07:00","updated_at":"2018-10-26T02:00:33.592-07:00","position":1,"description":null,"showcase":false,"id":"wkn145mrfks8","group_id":"y8xnm41bkr41","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Edgenuity support line","created_at":"2016-11-10T06:46:12.179-07:00","updated_at":"2019-01-19T00:04:50.761-07:00","position":2,"description":null,"showcase":false,"id":"4fqxmdwts7q7","group_id":"y8xnm41bkr41","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Edgenuity chat service","created_at":"2016-12-01T09:25:11.929-07:00","updated_at":"2019-01-19T00:04:50.793-07:00","position":3,"description":null,"showcase":false,"id":"nmpc6sjmjk03","group_id":"y8xnm41bkr41","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Edgenuity maintenance","created_at":"2016-09-30T07:18:42.667-07:00","updated_at":"2018-09-28T05:14:07.636-07:00","position":4,"description":null,"showcase":false,"id":"r05hv38rcg51","group_id":"y8xnm41bkr41","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Nightly imports","created_at":"2016-12-01T06:59:09.381-07:00","updated_at":"2018-10-26T02:00:34.402-07:00","position":5,"description":null,"showcase":false,"id":"jphnyqhvq5cf","group_id":"y8xnm41bkr41","page_id":"hdq23d9hx2sd","group":false,"only_show_if_degraded":false}],"months":[{"name":"January","year":2019,"starts_on":2,"days":31,"incidents":[{"code":"lq3h9mtbq28x","name":"Edgenuity LMS Unavailable","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 6, 23:14 - 23:27 MST"}]},{"name":"December","year":2018,"starts_on":6,"days":31,"incidents":[]},{"name":"November","year":2018,"starts_on":4,"days":30,"incidents":[{"code":"x17g5x89c5qy","name":"[Scheduled] Upcoming Scheduled Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 10, 18:00 - Nov 11, 02:00 MST"},{"code":"kz341ky94rvn","name":"Browser Performance","message":"This incident has been resolved.","impact":"none","timestamp":"Nov 2, 07:23 - 07:45 MST"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2018-11-01T00:00:00-07:00","end_time":"2019-01-31T23:59:59-07:00"}

Incident History