Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2019 maintenance start dates listed below:

2019
• April 25th
• May 9th • May 23rd
• June 6th • June 20th
• July 4th • July 18th
• August 1st • August 15th
• August 29th • September 12th
• September 26th • September 1st
• October 10th • October 24th
• November 7th • November 21st
• December 5th • December 19th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edgenuity Scheduled Maintenance Apr 25, 21:00 - Apr 26, 01:00 MST
Thursday, April 25th from 9:00 p.m. MST to April 26th at 1:00 a.m. MST, Edgenuity will be performing planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware, MyPath, or UpSmart.

If you experience any issues after this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership,

The Edgenuity Team
Posted on Apr 18, 07:34 MST
Past Incidents
Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:01 MST
Scheduled - Tonight, April 11th from 9:00 p.m. MST to April 12th at 1:00 a.m. MST, Edgenuity will be performing planned system maintenance to improve our customer experience. During this time, students and teachers will not have access to Edgenuity Courseware, MyPath, or UpSmart.

If you experience any issues after this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership,

The Edgenuity Team
Apr 2, 12:50 MST
Apr 10, 2019
Resolved - This incident has been resolved.
Apr 10, 18:46 MST
Investigating - We are currently investigating this issue.
Apr 10, 18:21 MST
Apr 9, 2019

No incidents reported.