Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2021 maintenance start dates listed below:

2021
• May 6th • May 20th
• June 3rd • June 17th
• July 1st • July 15th • July 29th
• August 12th • August 26th
• September 9th • September 23rd
• October 7th • October 21st
• November 4th • November 18th
• December 2nd • December 16th • December 30th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
E-Rater Operational
Odysseyware LMS Operational
Pathblazer Operational
MyPath K-5 Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 20:06 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 16:01 MST
Scheduled - We will be upgrading a portion of the Odysseyware infrastructure this Friday, June 18th starting at 4:00 pm PST/ 7:00 pm EST. This upgrade is part of our effort of continuous improvement to system response time and stability.

Students and educators will be unable to access Odysseyware from 4:00 pm PST/ 7:00 pm EST to approximately 8:00 pm PST/ 11:00 pm EST. Please inform your students and other educators about the possible disruption.

We apologize for the inconvenience and appreciate your patience as we work to serve our students and educators better.
Jun 18, 08:49 MST
Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:03 MST
Scheduled - We will be upgrading a portion of the Edgenuity Odysseyware infrastructure this Friday, June 18th starting at 4:00 pm PST/ 7:00 pm EST. This upgrade is part of our effort of continuous improvement to system response time and stability.

Students and educators will be unable to access Edgenuity Odysseyware from 4:00 pm PST/ 7:00 pm EST to approximately 8:00 pm PST/ 11:00 pm EST. Please inform your students and other educators about the possible disruption.

We apologize for the inconvenience and appreciate your patience as we work to serve our students and educators better.
Jun 15, 12:00 MST
Jun 17, 2021

No incidents reported.

Jun 16, 2021
Resolved - Our partners have implemented a fix that has restored access. Thank you for your patience as we worked to resolve this issue.
Jun 16, 18:31 MST
Update - The issue has been identified and we are working with our partners to implement a fix.

We apologize for the inconvenience and will provide an update as soon as possible.
Jun 16, 14:36 MST
Update - We are continuing to work on a fix for this issue.
Jun 16, 14:33 MST
Update - We appreciate your patience as we scrutinize the cause for the issues reported earlier. Our operations team is working to implement a fix, and we will provide further details when they become available.
Jun 16, 14:15 MST
Identified - The Odysseyware Academy platform is currently experiencing an outage.

Students may have difficulty accessing the academy through a private connection.

Educators may have difficulty accessing the academy through a private connection.

Our Operations team has identified the issue and is currently preparing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 16, 13:33 MST
Resolved - This incident has been resolved.
Jun 16, 09:02 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 08:12 MST
Investigating - The Odysseyware platform is currently experiencing a partial outage.

Students and educators may have difficulty accessing the site intermittently due to 502 Bad Gateway Error.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 16, 05:33 MST
Jun 15, 2021
Resolved - This incident has been resolved.
Jun 15, 11:48 MST
Monitoring - Dashboard Refresh Date displays current date/time.
Jun 14, 15:56 MST
Investigating - The Odysseyware and Ignitia platforms are currently experiencing degraded performance.

Some educators may see the Reports Dashboard Refresh Date is not current.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 14, 11:58 MST
Jun 14, 2021
Resolved - The Odysseyware platform experienced an outage at 1:58am PT lasting approximately 5 hours. We are pleased to announce that the Odysseyware platform is now functioning normally. We apologize for any potential problems experienced earlier, and are confident that the underlying issue has been fixed.

Students and educators may have experienced difficulty logging into the platform.
Jun 14, 01:00 MST
Jun 13, 2021
Resolved - We are pleased to announce that the Odysseyware platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.
Jun 13, 20:13 MST
Investigating - The Odysseyware platform is currently experiencing an outage.

Students and educators may have difficulty logging in to the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 13, 19:31 MST
Jun 12, 2021

No incidents reported.

Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 16:00 MST
Scheduled - We will be upgrading a portion of the Edgenuity Odysseyware and Ignitia infrastructure this Friday, June 11th starting at 4:00 pm PST/ 7:00 pm EST. This upgrade is part of our effort of continuous improvement to system response time and stability.

Students and educators will be unable to access Edgenuity Odysseyware and Ignitia from 4:00 pm PST/ 7:00 pm EST to approximately 8:00 pm PST/ 11:00 pm EST. Please inform your students and other educators about the possible disruption.

We apologize for the inconvenience and appreciate your patience as we work to serve our students and educators better.
Jun 10, 19:51 MST
Resolved - This incident has been resolved.
Jun 11, 08:09 MST
Update - We are continuing to monitor for any further issues.
Jun 10, 13:27 MST
Update - We are continuing to monitor for any further issues.
Jun 10, 13:26 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 13:26 MST
Identified - We are continuing to work on a fix for this issue.
Jun 10, 11:58 MST
Monitoring - Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jun 10, 10:36 MST
Investigating - The Odysseyware platform is currently experiencing degraded performance.

Educators may have difficulty accessing the Reports Dashboard.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 10, 10:16 MST
Jun 10, 2021
Jun 9, 2021
Resolved - We are pleased to announce that the Edgenuity Courseware platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.
If you are still experiencing issues, please reach out to CustomerSupport@edgenuity.com
Jun 9, 00:17 MST
Monitoring - We are pleased to announce that the Edgenuity Courseware platform is currently functioning normally.
Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jun 9, 00:15 MST
Update - Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 9, 00:09 MST
Identified - The Edgenuity Courseware platform is currently experiencing a partial outage.
Students may have difficulty accessing the platform, loading activities or submitting work if the district is hosted in R21.
Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 8, 23:42 MST
Jun 8, 2021
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Completed - The scheduled maintenance has been completed.
Jun 4, 20:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 19:30 MST
Scheduled - The MyPath K-5 platform will be undergoing maintenance on June 4, 2021 between 7:30 PM and 8:30 PM MST. The MyPath K-5 platform will not be available during this window. We apologize for the inconvenience this may cause and we appreciate your patience.
Jun 3, 08:28 MST
Completed - The scheduled maintenance has been completed.
Jun 4, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 15:00 MST
Scheduled - The Odysseyware platform will be undergoing maintenance on Friday, 6/4 between 3:00 PM - 7:00 PM MST. The Odysseyware platform will experience brief outages during this window. We apologize for the inconvenience this may cause and we appreciate your patience.
Jun 3, 08:20 MST
Resolved - This incident has been resolved.
Jun 4, 13:09 MST
Monitoring - At 18:03 UTC | 11:03 PT Zendesk reported an issue that affected customers ability to call into our support platform. They are currently monitoring a fix that has been implemented, but it is possible that customers may still experience issues contacting support as they work to resolve these issues.
Jun 4, 11:56 MST