All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338 option 3
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions, and will ensure you receive any pertinent updates. Please find the specific 2017 maintenance start dates listed below:

• October 13th • October 26th
• November 9th • November 23rd
• December 7th • December21st

Student and Educator Systems Operational
Edgenuity Teacher LMS   Operational
Edgenuity Student LMS   Operational
Login   Operational
Odyssey LMS   Operational
Genius/SIS   Operational
PowerSpeak   Operational
eNotes   Operational
e-Rater   Operational
Videos   Operational
LMS feature/tool   Operational
Nightly imports   Operational
Close Reader   Operational
LTI   Operational
General Edgenuity Systems Operational
Edgenuity.com   Operational
Edgenuity support line   Operational
Edgenuity chat service   Operational
Edgenuity maintenance   Operational
Nightly imports   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edgenuity Network Maintenance Oct 26, 21:00-22:00 MST
On 10/26/2017 at 9:00 p.m. - 10:00 p.m. Pacific Standard Time, Edgenuity will be performing a planned system maintenance to improve our customers’ experience. During this time, students and teachers may briefly experience intermittent access to the Edgenuity LMS courseware. If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com.
Posted on Oct 16, 12:50 MST
System Metrics Month Week Day
Student Login Response Time
Fetching
Past Incidents
Oct 17, 2017

No incidents reported today.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017
Completed - Our Engineering Team has completed the scheduled maintenance.
Oct 14, 01:34 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 MST
Scheduled - Tonight 10/13/2017 at 9:00 pm - 2:00 am Pacific Time, Edgenuity will be performing further system maintenance to improve our customer's experience. During this time, students and teachers may briefly experience intermittent access to the Edgenuity LMS courseware.
If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com
Oct 13, 07:10 MST
Oct 13, 2017
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 MST
Scheduled - Tonight 10/12/2017 at 9:00 pm - 2:00 am Pacific Time, Edgenuity will be performing a planned system maintenance to improve our customer's experience. During this time, students and teachers may briefly experience intermittent access to the LMS.
If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com
Oct 5, 12:45 MST
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.