status.edgenuity.com Status

All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)

Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2018 maintenance start dates listed below:

2018
• June 21st
• July 5th • July 19th
• August 2nd • August 16th • August 30th
• September 13th • September 27th
• October 11th • October 25th
• November 8th • November 22nd
• December 6th • December 20th

Student and Educator Systems Operational

Edgenuity Teacher LMS Operational

Edgenuity Student LMS Operational

Edgenuity Login Operational

SSO Login Operational

Odyssey LMS Operational

Genius/SIS Operational

PowerSpeak Operational

eNotes Operational

e-Rater Operational

Videos Operational

LMS feature/tool Operational

File Sharing Operational

CloseReader Operational

LTI Operational

UpSmart Operational

MyPath Operational

General Edgenuity Systems Operational

Edgenuity.com Operational

Edgenuity support line Operational

Edgenuity chat service Operational

Edgenuity maintenance Operational

Nightly imports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Student Login Response Time

Fetching

Past Incidents

Jun 19, 2018

No incidents reported today.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

Edgenuity Lms

Resolved - This incident has been resolved.
Jun 11, 09:30 PDT

Investigating - We are currently investigating this issue.
Jun 11, 09:20 PDT

Jun 10, 2018

No incidents reported.

Jun 9, 2018

Edgenuity System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 9, 22:40 PDT

Verifying - Verification is currently underway for the maintenance items.
Jun 9, 22:38 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 PDT

Scheduled - Tonight, 06/09/2017 at 10:00 pm - 12:00 am Pacific Time, Edgenuity will be performing an emergency system maintenance to improve our customers' experience. During this time, some students and teachers may be briefly logged off the system and will need to log back in to continue their work.
If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com

Thank you for your partnership,
The Edgenuity Team
Jun 8, 17:59 PDT

Jun 8, 2018

No incidents reported.

Jun 7, 2018

Edgenuity Maintenance

Completed - The scheduled maintenance has been completed.
Jun 7, 22:58 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:00 PDT

Scheduled - Hello All,

Edgenuity will be performing emergency maintenance to our Production environment tonight June 07, 2018 starting at 9pm - 1am MST. We are using the planned Maintenance window previously scheduled and communicated on status.edgenuity.com.

If you have any questions, please contact us at networkoperations@edgenuity.com.

We do thank you for your patience
Jun 7, 14:16 PDT

Edgenuity LMS Errors

Resolved - This incident has been resolved.
Jun 7, 08:43 PDT

Update - We are continuing to investigate this issue.
Jun 7, 07:00 PDT

Update - We are continuing to investigate this issue.
Jun 7, 06:53 PDT

Investigating - Edgenuity is currently looking into reports of unexpected errors and is currently investigating this issue.
Jun 7, 06:18 PDT

Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.