Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2019 maintenance start dates listed below:

2019
• September 26th
• October 10th • October 24th
• November 7th • November 21st
• December 5th • December 19th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edgenuity Scheduled Maintenance Sep 26, 23:55 - Sep 27, 03:55 EDT
Thursday, September 26th from 8:55 P.M. AZ time, 11:55 P.M. Eastern time (Duration: 4hrs), Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware, MyPath, or UpSmart. If you experience any issues after this maintenance, please email customersupport@edgenuity.com.
Thank you for your partnership,

The Edgenuity Team
Posted on Sep 17, 12:15 EDT
Past Incidents
Sep 21, 2019

No incidents reported today.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019
Resolved - This incident has been resolved.
Sep 18, 11:22 EDT
Update - We continue to work with our 3rd party vendor, Zendesk, on this issue.
Sep 18, 10:20 EDT
Investigating - We are currently investigating this issue.
Sep 18, 09:53 EDT
Sep 17, 2019

No incidents reported.

Sep 16, 2019
Resolved - This incident has been resolved.
Sep 16, 15:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 15:25 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 14:52 EDT
Investigating - We are currently experiencing issues with our Zendesk service system. You may experience delays when trying to contact our support team.
Sep 16, 14:23 EDT
Resolved - This incident has been resolved.
Sep 16, 13:21 EDT
Update - We are continuing to work on a fix for this issue.
Sep 16, 12:57 EDT
Update - We are continuing to work on a fix for this issue.
Sep 16, 12:31 EDT
Update - We are continuing to work on a fix for this issue.
Sep 16, 12:30 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 12:22 EDT
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - This incident has been resolved.
Sep 13, 14:54 EDT
Update - We are continuing to work on a fix for this issue.
Sep 13, 13:05 EDT
Identified - We are currently experiencing issues with taking phone calls through the Zendesk service system. You may experience delays when trying to contact our support team.
Sep 13, 11:59 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 01:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:55 EDT
Scheduled - Thursday, September 12th from 8:55 P.M. AZ time, 11:55 P.M. Eastern time (Duration: 4hrs), Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware, MyPath, or UpSmart. If you experience any issues after this maintenance, please email customersupport@edgenuity.com.
Thank you for your partnership,
The Edgenuity Team
Sep 6, 11:52 EDT
Sep 11, 2019
Resolved - This incident has been resolved.
Sep 11, 12:31 EDT
Identified - An issue with Odyssey Flash-based activities not displaying in the correct format has been identified.
Impact: Users with (Chrome 76 or higher). Older versions of Chrome are not affected.
Sep 9, 15:03 EDT
Sep 10, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.