Welcome!
Course Editions
Identified - We are aware the some course editions are currently displaying incorrectly, and we are in the process of remedying this. We anticipate the data will be corrected very soon.
Nov 12, 18:39 EST

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2019 maintenance start dates listed below:

2019

• October 24th
• November 7th • November 21st
• December 5th • December 19th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2019

No incidents reported today.

Nov 12, 2019
Disruption To LTI Integration Service
Resolved - This incident has been resolved.
Nov 12, 12:11 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 11:32 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 11:20 EST
Investigating - We are currently investigating an issue with the LTI service integration, we currently have our engineers looking into this issue.
Nov 12, 10:40 EST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Unable to access courses through SIS
Resolved - This incident has been resolved.
Nov 8, 13:40 EST
Update - We have found a solution for this issue and working on implementing it for this service.
Nov 8, 13:22 EST
Update - We are continuing to work on the fix that is being implemented for this issue.
Nov 8, 12:50 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 8, 11:53 EST
Update - We are continuing to investigate this issue.
Nov 8, 11:43 EST
Investigating - We are currently investigating this issue.
Nov 8, 10:41 EST
Edgenuity Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 03:44 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:01 EST
Scheduled - Thursday, Nov 7th, from 8 pm Pacific time / 11 pm Eastern time, Edgenuity will be performing planned system maintenance to improve our customer experience. The duration of the maintenance window will be five hours.
During this maintenance, the translation tool will not be available for student use; in addition, students may experience intermittent interruptions in Edgenuity Courseware, MyPath, or UpSmart.

If you experience any issues after this maintenance, please email customersupport@edgenuity.com

Thank you for your partnership,
The Edgenuity Team
Nov 6, 13:48 EST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

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