All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338 option 3
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2017 & 2018 maintenance start dates listed below:

• December 7th • December 21st
2018
• January 4th • January 18th
• February 1st • February 15th
• March 1st • March 15th • March 29th
• April 12th • April 26
• May 10th • May 24th
• June 7th • June 21st
• July 5th • July 19th
• August 2nd • August 16th • August 30th
• September 13th • September 27th
• October 11th • October 25th
• November 8th • November 22th
• December 6 • December 20th

Student and Educator Systems Operational
Edgenuity Teacher LMS   Operational
Edgenuity Student LMS   Operational
Login   Operational
Odyssey LMS   Operational
Genius/SIS   Operational
PowerSpeak   Operational
eNotes   Operational
e-Rater   Operational
Videos   Operational
LMS feature/tool   Operational
Nightly imports   Operational
Close Reader   Operational
LTI   Operational
General Edgenuity Systems Operational
Edgenuity.com   Operational
Edgenuity support line   Operational
Edgenuity chat service   Operational
Edgenuity maintenance   Operational
Nightly imports   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edgenuity System Maintenance Dec 21, 22:00 - Dec 22, 00:00 MST
On Thursday, 12/21/2017 from 9:00 pm - 11:00 pm Pacific time/12:00 pm - 2:00 am Eastern time, Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and educators will not be able to access Edgenuity Courseware, MyPath, or UpSmart. Pathblazer, Hybridge, and Odyssey will not be affected.

If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com.

Thank you for your partnership,

The Edgenuity Team
Posted on Dec 7, 10:58 MST
System Metrics Month Week Day
Student Login Response Time
Fetching
Past Incidents
Dec 12, 2017

No incidents reported today.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017

No incidents reported.

Nov 28, 2017

No incidents reported.