Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2019 maintenance start dates listed below:

2019
• August 1st • August 15th
• August 29th • September 12th
• September 26th • September 1st
• October 10th • October 24th
• November 7th • November 21st
• December 5th • December 19th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 02:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 00:02 EDT
Scheduled - Today, July 18th from 11:55 p.m. to July 19th at 4:00 a.m. Eastern time, Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware, MyPath, or UpSmart and Odyssey.

If you experience any issues after this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership,

The Edgenuity Team
Jul 19, 00:01 EDT
Jul 18, 2019

No incidents reported.

Jul 17, 2019
Phone System
Resolved - This incident has been resolved.
Jul 17, 16:52 EDT
Identified - This issue has been identified by our 3rd party provider, Zendesk. Zendesk is working to resolve this issue with inbound and outbound calls.
Jul 17, 15:44 EDT
Investigating - We are currently investigating an issue where users are unable to connect calls to our customer support.
Jul 17, 15:23 EDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019
Sis Login
Resolved - This incident has been resolved.
Jul 14, 11:25 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 14, 10:12 EDT
Update - As a workaround, users trying to use Genius please use the link below to be able to login to your Genius SIS platform. We appreciate your patience as we continue to work on the present issue.

Workaround Link: https://e2020.geniussis.com/
Jul 14, 10:04 EDT
Investigating - We are currently investigating this issue.
Jul 14, 09:45 EDT
PowerSpeak Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 02:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:00 EDT
Scheduled - July 12th from 9:00 p.m. Pacific/midnight Eastern to July 14th at 12:00 a.m Pacific/midnight Eastern time, Edgenuity will be performing planned system maintenance to our Powerspeak Edgenuity platform. During this time, students and teachers will not be able to access Powerspeak Courseware.

DURATION: The upgrade is scheduled to take 27 hours.

We understand there is no ideal time to perform routine maintenance, and thank you for your understanding and support as we continue to maximize our customer experience. If you have questions regarding this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership
Jun 10, 12:57 EDT
Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
e-rater scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:01 EDT
Scheduled - On Wednesday July 10th from 9:00 am to 1:00 PM Eastern time our 3rd party vendor, e-rater, will be conducting a scheduled maintenance outage to upgrade their software. During this time e-rater, which is an automated tool to grade essays and journals, will not be available for users within the Edgenuity LMS.

DURATION: The upgrade is scheduled to take 4 hours.

If you have questions regarding this maintenance, please email customersupport@edgenuity.com.
Jun 20, 14:32 EDT
Jul 9, 2019
Not able to log onto Genius SIS
Resolved - This incident has been resolved.
Jul 9, 13:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 13:14 EDT
Investigating - We are investigating an issue with our http://sislogin.edgenuity.com site. Educators and/or Students are unable to log onto Genius SIS.
Jul 9, 13:08 EDT
Jul 8, 2019

No incidents reported.

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