All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338 option 3
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2018 maintenance start dates listed below:

2018
• January 4th • January 18th
• February 1st • February 15th
• March 1st • March 15th • March 29th
• April 12th • April 26
• May 10th • May 24th
• June 7th • June 21st
• July 5th • July 19th
• August 2nd • August 16th • August 30th
• September 13th • September 27th
• October 11th • October 25th
• November 8th • November 22th
• December 6 • December 20th

Student and Educator Systems Operational
Edgenuity Teacher LMS   Operational
Edgenuity Student LMS   Operational
Edgenuity Login   Operational
SSO Login   Operational
Odyssey LMS   Operational
Genius/SIS   Operational
PowerSpeak   Operational
eNotes   Operational
e-Rater   Operational
Videos   Operational
LMS feature/tool   Operational
Nightly imports   Operational
Close Reader   Operational
LTI   Operational
General Edgenuity Systems Operational
Edgenuity.com   Operational
Edgenuity support line   Operational
Edgenuity chat service   Operational
Edgenuity maintenance   Operational
Nightly imports   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Student Login Response Time
Fetching
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018

No incidents reported.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018
Resolved - Our Technology team has monitored this event with positive results, users are no longer encountering this issue.
Jan 19, 13:25 MST
Update - Our Technology team was able to deploy a fix to address this event. We are currently monitoring the results to ensure a positive customer experience.
Jan 19, 12:07 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 12:02 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 19, 11:17 MST
Update - We are aware that students/educators are experiencing issues when they are navigating through Edgenuity LMS. We have identified the cause of the issue and will update this status page when it has been resolved. We apologize for any inconvenience this may cause as we work to improve our customer experience.
Jan 19, 10:56 MST
Investigating - We are currently investigating this issue.
Jan 19, 10:52 MST
Jan 18, 2018
Resolved - This incident has been resolved.
Jan 18, 16:37 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 16:26 MST
Investigating - Edgenuity is currently looking into reports of unexpected errors in some areas for both student and educators. Several teams are currently working to help resolve the issue as soon as possible. During this time, you may experience delays when contacting our customer support team.

If you are experiencing any issues, please create a service ticket with the form on www.edgenuity.com/Help-Desk

If you have any other questions or concerns, please e-mail customersupport@edgenuity.com



Thank you for your partnership,

The Edgenuity Team
Jan 18, 16:05 MST
Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018
Resolved - This incident has been resolved.
Jan 9, 10:03 MST
Update - We recently updated our SAML certificate, and as a result, you may experience SAML authentication issues. School IT administrators can fix this issue by re-ingesting our SAML metadata located at http://auth.edgenuity.com/federationmetadata.xml.

If you are currently experiencing login issues, please contact your IT department. If you need support updating your SAML metadata please contact Edgenuity support at 877.202.0338 option 3, or email us at CustomerSupport@edgenuity.com. Thank you.
Dec 21, 17:36 MST
Monitoring - Our technology team is receiving confirmation from multiple schools that were affected on the issue being resolved. Our team will continue to monitor and work directly with the schools to assure no further issues are being encountered by the users.
Dec 21, 15:23 MST
Update - Our Engineering team has identified this issue and is working to resolve this incident. This event is currently impacting a small number of Edgenuity districts using Single Sign-On (SSO) only.
Dec 21, 10:18 MST
Identified - Error while attempting to log-on using school district Single Sign-On (SSO)
Dec 21, 07:43 MST