Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2020 & 2021 maintenance start dates listed below:

2020 & 2021
• December 17th • December 31st
• January 14th • January 28th
• February 11th • February 25th
• March 11th • March 25th
• April 8th • April 22nd
• May 6th • May 20th
• June 3rd • June 17th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
E-Rater Operational
Odysseyware LMS Operational
Pathblazer Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - This incident has been resolved.
Jan 14, 16:41 MST
Update - We are continuing to monitor for any further issues.
Jan 14, 16:15 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 13:29 MST
Identified - An issue with our 3rd party Clever Single Sign-On used for active directory-based authentication has been identified. This event might prevent some students, teachers and staff from logging in to the Clever portal. The source of the issue has been identified and our 3rd party is in the process of resolving this issue.
Jan 14, 12:23 MST
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - This incident has been resolved.
Jan 5, 16:19 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 15:58 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 5, 15:38 MST
Investigating - The Edgenuity team is investigating an issue in the Edgenuity courseware affecting the Gizmo activities. Users are unable to load the activities and receive the following errors "This subscription is invalid or has expired. Please contact your account representative". Additional information will be provided as received.
Jan 5, 14:25 MST
Jan 4, 2021

No incidents reported.