status.edgenuity.com Status

Welcome!

All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)

Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2021 maintenance start dates listed below:

2021
• May 6th • May 20th
• June 3rd • June 17th
• July 1st • July 15th • July 29th
• August 12th • August 26th
• September 9th • September 23rd
• October 7th • October 21st
• November 4th • November 18th
• December 2nd • December 16th • December 30th

Student and Educator Systems Operational

Edgenuity Teacher LMS Operational

Edgenuity Student LMS Operational

LMS feature/tool Operational

Edgenuity Login Operational

SSO Login Operational

Odyssey LMS Operational

Genius/SIS Operational

PowerSpeak Operational

Videos Operational

File Sharing Operational

CloseReader Operational

LTI Operational

UpSmart Operational

MyPath Operational

E-Rater Operational

Odysseyware LMS Operational

Pathblazer Operational

MyPath K-5 Operational

General Edgenuity Systems Operational

Edgenuity.com Operational

Edgenuity support line Operational

Edgenuity chat service Operational

Edgenuity maintenance Operational

Nightly imports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 18, 2021

Odysseyware Maintenance Friday June 18, 2021

Completed - The scheduled maintenance has been completed.
Jun 18, 20:06 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 16:01 MST

Scheduled - We will be upgrading a portion of the Odysseyware infrastructure this Friday, June 18th starting at 4:00 pm PST/ 7:00 pm EST. This upgrade is part of our effort of continuous improvement to system response time and stability.

Students and educators will be unable to access Odysseyware from 4:00 pm PST/ 7:00 pm EST to approximately 8:00 pm PST/ 11:00 pm EST. Please inform your students and other educators about the possible disruption.

We apologize for the inconvenience and appreciate your patience as we work to serve our students and educators better.
Jun 18, 08:49 MST

Odysseyware Maintenance Friday, 6/18

Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:03 MST

Scheduled - We will be upgrading a portion of the Edgenuity Odysseyware infrastructure this Friday, June 18th starting at 4:00 pm PST/ 7:00 pm EST. This upgrade is part of our effort of continuous improvement to system response time and stability.

Students and educators will be unable to access Edgenuity Odysseyware from 4:00 pm PST/ 7:00 pm EST to approximately 8:00 pm PST/ 11:00 pm EST. Please inform your students and other educators about the possible disruption.

We apologize for the inconvenience and appreciate your patience as we work to serve our students and educators better.
Jun 15, 12:00 MST

Jun 17, 2021

No incidents reported.

Jun 16, 2021

Expired SSL Certificate for Odysseyware Academies (Genius/SIS)

Resolved - Our partners have implemented a fix that has restored access. Thank you for your patience as we worked to resolve this issue.
Jun 16, 18:31 MST

Update - The issue has been identified and we are working with our partners to implement a fix.

We apologize for the inconvenience and will provide an update as soon as possible.
Jun 16, 14:36 MST

Update - We are continuing to work on a fix for this issue.
Jun 16, 14:33 MST

Update - We appreciate your patience as we scrutinize the cause for the issues reported earlier. Our operations team is working to implement a fix, and we will provide further details when they become available.
Jun 16, 14:15 MST

Identified - The Odysseyware Academy platform is currently experiencing an outage.

Students may have difficulty accessing the academy through a private connection.

Educators may have difficulty accessing the academy through a private connection.

Our Operations team has identified the issue and is currently preparing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 16, 13:33 MST

Partial Outage Limiting Access to Login Page

Resolved - This incident has been resolved.
Jun 16, 09:02 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 08:12 MST

Investigating - The Odysseyware platform is currently experiencing a partial outage.

Students and educators may have difficulty accessing the site intermittently due to 502 Bad Gateway Error.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 16, 05:33 MST

Jun 15, 2021

Odysseyware and Ignitia Dashboard Refresh Date

Resolved - This incident has been resolved.
Jun 15, 11:48 MST

Monitoring - Dashboard Refresh Date displays current date/time.
Jun 14, 15:56 MST

Investigating - The Odysseyware and Ignitia platforms are currently experiencing degraded performance.

Some educators may see the Reports Dashboard Refresh Date is not current.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 14, 11:58 MST

Jun 14, 2021

Odysseyware Incident

Resolved - The Odysseyware platform experienced an outage at 1:58am PT lasting approximately 5 hours. We are pleased to announce that the Odysseyware platform is now functioning normally. We apologize for any potential problems experienced earlier, and are confident that the underlying issue has been fixed.

Students and educators may have experienced difficulty logging into the platform.
Jun 14, 01:00 MST

Jun 13, 2021

Odysseyware Incident

Resolved - We are pleased to announce that the Odysseyware platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.
Jun 13, 20:13 MST

Investigating - The Odysseyware platform is currently experiencing an outage.

Students and educators may have difficulty logging in to the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 13, 19:31 MST

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Odysseyware Maintenance Friday June 11, 2021

Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 16:00 MST

Scheduled - We will be upgrading a portion of the Edgenuity Odysseyware and Ignitia infrastructure this Friday, June 11th starting at 4:00 pm PST/ 7:00 pm EST. This upgrade is part of our effort of continuous improvement to system response time and stability.

Students and educators will be unable to access Edgenuity Odysseyware and Ignitia from 4:00 pm PST/ 7:00 pm EST to approximately 8:00 pm PST/ 11:00 pm EST. Please inform your students and other educators about the possible disruption.

We apologize for the inconvenience and appreciate your patience as we work to serve our students and educators better.
Jun 10, 19:51 MST

Dashboard Slow Response

Resolved - This incident has been resolved.
Jun 11, 08:09 MST

Update - We are continuing to monitor for any further issues.
Jun 10, 13:27 MST

Update - We are continuing to monitor for any further issues.
Jun 10, 13:26 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 13:26 MST

Identified - We are continuing to work on a fix for this issue.
Jun 10, 11:58 MST

Monitoring - Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jun 10, 10:36 MST

Investigating - The Odysseyware platform is currently experiencing degraded performance.

Educators may have difficulty accessing the Reports Dashboard.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 10, 10:16 MST

Jun 10, 2021

Jun 9, 2021

Edgenuity Courseware Partial Outage

Resolved - We are pleased to announce that the Edgenuity Courseware platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.
If you are still experiencing issues, please reach out to CustomerSupport@edgenuity.com
Jun 9, 00:17 MST

Monitoring - We are pleased to announce that the Edgenuity Courseware platform is currently functioning normally.
Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jun 9, 00:15 MST

Update - Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 9, 00:09 MST

Identified - The Edgenuity Courseware platform is currently experiencing a partial outage.
Students may have difficulty accessing the platform, loading activities or submitting work if the district is hosted in R21.
Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 8, 23:42 MST

Jun 8, 2021

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

MyPath K-5 Maintenance Friday, 6/4

Completed - The scheduled maintenance has been completed.
Jun 4, 20:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 19:30 MST

Scheduled - The MyPath K-5 platform will be undergoing maintenance on June 4, 2021 between 7:30 PM and 8:30 PM MST. The MyPath K-5 platform will not be available during this window. We apologize for the inconvenience this may cause and we appreciate your patience.
Jun 3, 08:28 MST

Odysseyware Maintenance Friday, 6/4

Completed - The scheduled maintenance has been completed.
Jun 4, 20:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 15:00 MST

Scheduled - The Odysseyware platform will be undergoing maintenance on Friday, 6/4 between 3:00 PM - 7:00 PM MST. The Odysseyware platform will experience brief outages during this window. We apologize for the inconvenience this may cause and we appreciate your patience.
Jun 3, 08:20 MST

Zendesk Outage

Resolved - This incident has been resolved.
Jun 4, 13:09 MST

Monitoring - At 18:03 UTC | 11:03 PT Zendesk reported an issue that affected customers ability to call into our support platform. They are currently monitoring a fix that has been implemented, but it is possible that customers may still experience issues contacting support as they work to resolve these issues.
Jun 4, 11:56 MST