All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

Contacts

Edgenuity Courseware™, MyPath™, Instructional Services, or Professional Development services.
Web: https://www.edgenuity.com/support/customer-support/
E-mail: CustomerSupport@edgenuity.com
Phone: 877.202.0338, option 3
Monday–Friday: 7:30 a.m. – 9:30 p.m. Eastern Time
Saturday & Sunday: 9:00 a.m. – 5:00 p.m. Eastern Time


Compass Learning High School™, Odyssey™, GoQuest™, Hybridge™, or Pathblazer™
Web: https://www.edgenuity.com/support/customer-support/
E-mail: support@compasslearning.com
Phone: 800.678.1412
Monday–Friday: 8:00 a.m. – 8:00 p.m. Eastern Time


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. Please find the specific 2017 maintenance start dates listed below:

• April 27th
• May 11th • May25th
• June 8th • June 22nd
• July 6th • July 20th
• August 3rd • August 17th • August 31st
• September 14th • September28th
• October 12th • October 26th
• November 9th • November 23rd
• December 7th • December21st

Student and Educator Systems Operational
Teacher LMS Operational
Student LMS Operational
Login Operational
Odyssey Operational
Genius/SIS Operational
PowerSpeak Operational
eNotes Operational
e-Rater Operational
Videos Operational
LMS feature/tool Operational
Nightly imports Operational
Close Reader Operational
LTI Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Student Login Response Time
Fetching
Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017
Resolved - Our engineering team has identified and resolved the 404 errors that students were receiving while accessing the Course Map or click Next Activity. We apologize for any inconvenience the errors may have caused. For questions contact customersupport@edgenuity.com
Apr 18, 18:18 MST
Investigating - We are currently investigating activity errors that some students are reporting when attempting to access lesson content. Our team members are working to resolve this issue as soon as possible, and we apologize for any inconvenience that this may have caused. For questions or concerns please email customersupport@edgenuity.com
Apr 18, 15:32 MST
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.