Edgenuity Network Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 MST
Scheduled - Tonight, 6/24/2017 at 6:00pm - 6/25/2017 12:00pm Pacific Time, Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and teachers will not be able to upload or download files. No other functionality will be impacted, and students can complete other coursework.

If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com

Thank you for your partnership

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

Contacts

Edgenuity Courseware™, MyPath™, Instructional Services, or Professional Development services.
Web: https://www.edgenuity.com/support/customer-support/
E-mail: CustomerSupport@edgenuity.com
Phone: 877.202.0338, option 3
Monday–Friday: 7:30 a.m. – 9:30 p.m. Eastern Time
Saturday & Sunday: 9:00 a.m. – 5:00 p.m. Eastern Time


Compass Learning High School™, Odyssey™, GoQuest™, Hybridge™, or Pathblazer™
Web: https://www.edgenuity.com/support/customer-support/
E-mail: support@compasslearning.com
Phone: 800.678.1412
Monday–Friday: 8:00 a.m. – 8:00 p.m. Eastern Time


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions, and will ensure you receive any pertinent updates. Please find the specific 2017 maintenance start dates listed below:

• June 24th
• July 6th • July 20th
• August 3rd • August 17th • August 31st
• September 14th • September28th
• October 12th • October 26th
• November 9th • November 23rd
• December 7th • December21st

Student and Educator Systems Under Maintenance
Teacher LMS Under Maintenance
Student LMS Under Maintenance
Login Operational
Odyssey Operational
Genius/SIS Operational
PowerSpeak Operational
eNotes Operational
e-Rater Operational
Videos Operational
LMS feature/tool Under Maintenance
Nightly imports Operational
Close Reader Operational
LTI Operational
General Edgenuity Systems Under Maintenance
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Under Maintenance
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Student Login Response Time
Fetching
Past Incidents
Jun 23, 2017
Edgenuity Network Maintenance
Completed - Edgenuity maintenance has been completed. If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com

Thank you for your partnership
Jun 23, 07:53 MST
Update - Edgenuity planned maintenance is currently in progress. During this time, file uploads and downloads may be temporarily unavailable. We will continue to provide updates as they are available. We apologize for any inconvenience.
Jun 23, 05:34 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 MST
Scheduled - Tonight, 6/22/2017 at 9:00pm - 6/23/2017 2:00am Pacific Time, Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and teachers will not be able to upload or download files. No other functionality will be impacted, and students can complete other coursework.

If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com

Thank you for your partnership,
Jun 20, 15:07 MST
Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017
Edgenuity Network Connectivity Errors
Resolved - All systems are back to operational status and will continue to monitor for any future events. If you should experience any further issues please contact customersupport@edgenuity.com
Jun 18, 09:04 MST
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 08:51 MST
Update - Edgenuity is currently experiencing network connectivity errors for both student and educators. Several teams are currently working to help resolve the issue as soon as possible. During this time, you may experience delays when contacting our customer support team
Jun 18, 08:15 MST
Investigating - We are currently investigating this issue.
Jun 18, 07:53 MST
Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

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