As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.
For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)
Edgenuity Auth SAML Certificate Update
We uncovered an issue with the X509 certificate that was deployed on the evening of 9/2, a new certificate that addresses this problem is now available.
If your district is experiencing SAML authentication errors, your technology team will need to ingest our updated X509 certificate.
The updated version is available via the following: https://auth.edgenuity.com/federationmetadata.xml
Please direct your technology team to this page so that they can obtain and ingest the updated certificate.
Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2021 maintenance start dates listed below:
2021
• May 6th • May 20th
• June 3rd • June 17th
• July 1st • July 15th • July 29th
• August 12th • August 26th
• September 9th • September 23rd
• October 7th • October 21st
• November 4th • November 18th
• December 2nd • December 16th • December 30th