status.edgenuity.com Status

Welcome!

All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)

Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2020 maintenance start dates listed below:

2020
• August 13th • August 27th
• September 10th • September 24th
• October 8th • October 22nd
• November 5th • November 19th
• December 3rd • December 17th • December 31st

Student and Educator Systems Operational

Edgenuity Teacher LMS Operational

Edgenuity Student LMS Operational

LMS feature/tool Operational

Edgenuity Login Operational

SSO Login Operational

Odyssey LMS Operational

Genius/SIS Operational

PowerSpeak Operational

Videos Operational

File Sharing Operational

CloseReader Operational

LTI Operational

UpSmart Operational

MyPath Operational

E-Rater Operational

General Edgenuity Systems Operational

Edgenuity.com Operational

Edgenuity support line Operational

Edgenuity chat service Operational

Edgenuity maintenance Operational

Nightly imports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 9, 2020

No incidents reported today.

Aug 8, 2020

Scheduled System Downtime – Genius SIS – 8/7/2020 9pm EDT to 8/9/2020 9pm EDT

Completed - The scheduled maintenance has been completed.
Aug 8, 18:39 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 MST

Scheduled - Please be advised that Edgenuity’s instance of Genius SIS will be unavailable from 9pm EDT on Friday 8/7/2020 to 9pm EDT on Sunday 8/9/2020. This period of downtime is scheduled for infrastructure upgrades. During this maintenance window users will be unable to sign into or access Edgenuity’s instance of Genius SIS.
Aug 5, 10:05 MST

Aug 7, 2020

Edgenuity Upcoming System Upgrade Schedule

Completed - The scheduled maintenance has been completed.
Aug 7, 23:43 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:08 MST

Scheduled - To accommodate the increased volume of students utilizing Edgenuity, we will be upgrading a portion of the Edgenuity infrastructure on Friday, August 7th.

Starting at 8:00 pm PDT/11:00 pm EDT, some students and educators may experience issues logging in, system slowness, and other errors for approximately six hours. This outage will only affect some users, and those affected will be contacted directly.
Aug 6, 12:35 MST

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Edgenuity Upcoming System Upgrade Schedule

Completed - The scheduled maintenance has been completed.
Jul 31, 22:46 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 20:01 MST

Scheduled - To accommodate the increased volume of students utilizing Edgenuity, we will be upgrading a portion of the Edgenuity infrastructure on Friday, July 31st.

Starting at 8:00 pm PDT/11:00 pm EDT, some students and educators may experience issues logging in, system slowness, and other errors for approximately six hours. This outage will only affect some users, and those affected will be contacted directly.
Jul 30, 09:56 MST

Jul 30, 2020

Unexpected Errors Searching for Courses

Resolved - This incident has been resolved.
Jul 30, 16:15 MST

Investigating - We are investigating "Unexpected Errors" when searching for Edgenuity courses in Canvas.
Jul 30, 15:31 MST

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.