Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2020 maintenance start dates listed below:

2020
• August 13th • August 27th
• September 10th • September 24th
• October 8th • October 22nd
• November 5th • November 19th
• December 3rd • December 17th • December 31st

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
E-Rater Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 18:39 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 MST
Scheduled - Please be advised that Edgenuity’s instance of Genius SIS will be unavailable from 9pm EDT on Friday 8/7/2020 to 9pm EDT on Sunday 8/9/2020. This period of downtime is scheduled for infrastructure upgrades. During this maintenance window users will be unable to sign into or access Edgenuity’s instance of Genius SIS.
Aug 5, 10:05 MST
Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 23:43 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:08 MST
Scheduled - To accommodate the increased volume of students utilizing Edgenuity, we will be upgrading a portion of the Edgenuity infrastructure on Friday, August 7th.

Starting at 8:00 pm PDT/11:00 pm EDT, some students and educators may experience issues logging in, system slowness, and other errors for approximately six hours. This outage will only affect some users, and those affected will be contacted directly.
Aug 6, 12:35 MST
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 22:46 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 20:01 MST
Scheduled - To accommodate the increased volume of students utilizing Edgenuity, we will be upgrading a portion of the Edgenuity infrastructure on Friday, July 31st.

Starting at 8:00 pm PDT/11:00 pm EDT, some students and educators may experience issues logging in, system slowness, and other errors for approximately six hours. This outage will only affect some users, and those affected will be contacted directly.
Jul 30, 09:56 MST
Jul 30, 2020
Resolved - This incident has been resolved.
Jul 30, 16:15 MST
Investigating - We are investigating "Unexpected Errors" when searching for Edgenuity courses in Canvas.
Jul 30, 15:31 MST
Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.