Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2019 maintenance start dates listed below:

2019
• May 23rd
• June 6th • June 20th
• July 4th • July 18th
• August 1st • August 15th
• August 29th • September 12th
• September 26th • September 1st
• October 10th • October 24th
• November 7th • November 21st
• December 5th • December 19th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2019

No incidents reported today.

May 23, 2019
Completed - The scheduled maintenance has been completed.
May 23, 22:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 PDT
Scheduled - Today, May 23rd from 11:55 p.m. to May 24th at 4:00 a.m. Eastern time, Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware, MyPath, or UpSmart

If you experience any issues after this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership,

The Edgenuity Team
May 14, 05:54 PDT
May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - This incident has been resolved.
May 16, 23:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 22:58 PDT
Update - We are continuing to work on a fix for this issue.
May 16, 22:14 PDT
Identified - The issue has been identified and a fix is being implemented.
May 16, 22:12 PDT
Investigating - We are currently investigating an issue with the password recovery feature from the LMS giving an error when attempting to reset your password. Our engineering department is currently working on resolving this issue
May 16, 22:07 PDT
May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.