All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2018 maintenance start dates listed below:

2018
June 21st
• July 5th • July 19th
• August 2nd • August 16th • August 30th
• September 13th • September 27th
• October 11th • October 25th
• November 8th • November 22nd
• December 6th • December 20th

Student and Educator Systems Operational
Edgenuity Teacher LMS   Operational
Edgenuity Student LMS   Operational
Edgenuity Login   Operational
SSO Login   Operational
Odyssey LMS   Operational
Genius/SIS   Operational
PowerSpeak   Operational
eNotes   Operational
e-Rater   Operational
Videos   Operational
LMS feature/tool   Operational
File Sharing   Operational
CloseReader   Operational
LTI   Operational
UpSmart   Operational
MyPath   Operational
General Edgenuity Systems Operational
Edgenuity.com   Operational
Edgenuity support line   Operational
Edgenuity chat service   Operational
Edgenuity maintenance   Operational
Nightly imports   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Student Login Response Time
Fetching
Past Incidents
Jun 19, 2018

No incidents reported today.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018
Resolved - This incident has been resolved.
Jun 11, 09:30 PDT
Investigating - We are currently investigating this issue.
Jun 11, 09:20 PDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018
Completed - The scheduled maintenance has been completed.
Jun 9, 22:40 PDT
Verifying - Verification is currently underway for the maintenance items.
Jun 9, 22:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 PDT
Scheduled - Tonight, 06/09/2017 at 10:00 pm - 12:00 am Pacific Time, Edgenuity will be performing an emergency system maintenance to improve our customers' experience. During this time, some students and teachers may be briefly logged off the system and will need to log back in to continue their work.
If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com

Thank you for your partnership,
The Edgenuity Team
Jun 8, 17:59 PDT
Jun 8, 2018

No incidents reported.

Jun 7, 2018
Completed - The scheduled maintenance has been completed.
Jun 7, 22:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:00 PDT
Scheduled - Hello All,

Edgenuity will be performing emergency maintenance to our Production environment tonight June 07, 2018 starting at 9pm - 1am MST. We are using the planned Maintenance window previously scheduled and communicated on status.edgenuity.com.

If you have any questions, please contact us at networkoperations@edgenuity.com.

We do thank you for your patience
Jun 7, 14:16 PDT
Resolved - This incident has been resolved.
Jun 7, 08:43 PDT
Update - We are continuing to investigate this issue.
Jun 7, 07:00 PDT
Update - We are continuing to investigate this issue.
Jun 7, 06:53 PDT
Investigating - Edgenuity is currently looking into reports of unexpected errors and is currently investigating this issue.
Jun 7, 06:18 PDT
Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.