status.edgenuity.com Status

Welcome!

All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)

Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2021 maintenance start dates listed below:

2021
• May 6th • May 20th
• June 3rd • June 17th
• July 1st • July 15th • July 29th
• August 12th • August 26th
• September 9th • September 23rd
• October 7th • October 21st
• November 4th • November 18th
• December 2nd • December 16th • December 30th

Student and Educator Systems Operational

Edgenuity Teacher LMS Operational

Edgenuity Student LMS Operational

LMS feature/tool Operational

Edgenuity Login Operational

SSO Login Operational

Odyssey LMS Operational

Genius/SIS Operational

PowerSpeak Operational

Videos Operational

File Sharing Operational

CloseReader Operational

LTI Operational

UpSmart Operational

MyPath Operational

E-Rater Operational

Odysseyware LMS Operational

Pathblazer Operational

MyPath K-12 Operational

Edgenuity Family Portal Operational

General Edgenuity Systems Operational

Edgenuity.com Operational

Edgenuity support line Operational

Edgenuity chat service Operational

Edgenuity maintenance Operational

Nightly imports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 25, 2021

No incidents reported today.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

Some ILPs are unable to load

Resolved - This incident has been resolved.
Oct 23, 10:43 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 10:26 MST

Investigating - The MPNG platform is currently experiencing a partial outage.

Students may have difficulty accessing the application.

At this time, this issue doesn’t appear to affect educators.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Oct 23, 10:20 MST

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

"Unexpected Error" when attempting to load activities - Courseware

Resolved - This incident has been resolved.
Oct 19, 11:46 MST

Update - We are continuing to monitor for any further issues.
Oct 19, 06:54 MST

Monitoring - We are pleased to announce that the Courseware platform is currently functioning normally.

As previously reported, students were having difficulty loading activities and educators were having difficulty accessing certain features.

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Oct 19, 06:52 MST

Update - We are continuing to investigate this issue.
Oct 19, 06:26 MST

Investigating - The Courseware platform is currently experiencing an outage.

Students may have difficulty loading activities.

Educators may have difficulty intermittently accessing certain features within the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Oct 19, 05:15 MST

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

Courseware Reading Placement Exam

Resolved - We are pleased to announce that the Edgenuity Courseware platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.

If you are still experiencing issues, please reach out to CustomerSupport@edgenuity.com.
Oct 15, 10:07 MST

Monitoring - We are pleased to announce that the Courseware platform is currently functioning normally.

As previously reported, students were having difficulty accessing placement exams for Reading and Math.

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Oct 15, 08:42 MST

Update - We are continuing to investigate this issue.
Oct 15, 06:58 MST

Investigating - The Courseware platform is currently experiencing difficulty accessing the Reading and Math Placement Exams.
Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Oct 15, 06:58 MST

Oct 14, 2021

Edgenuity Courseware Incident

Resolved - This incident has been resolved.
Oct 14, 14:18 MST

Update - We identified that Genius SSO integrations were still impacted by this issue and have recently been fixed.
Oct 14, 11:01 MST

Monitoring - A temporary fix has been implemented that has restored the majority of functionality for the Edgenuity Courseware platform. There may be intermittent failures as we work to implement a permanent fix. Thank you for your patience as we work to fully resolve this issue.
Oct 14, 09:48 MST

Update - We are continuing to investigate this issue. We apologize for the inconvenience.
Oct 14, 07:29 MST

Update - We are still examining the underlying issues resulting in the reported problems on the Edgenuity Courseware platform. Thank you for your patience.
Oct 14, 05:42 MST

Update - We are still examining the underlying issues resulting in the reported problems on the Edgenuity Courseware platform. Thank you for your patience.
Oct 14, 04:29 MST

Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Oct 14, 03:39 MST

Investigating - The Edgenuity Courseware platform is currently experiencing an outage.
Students and Educators are unable to log in to the platform.
Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Oct 14, 03:04 MST

Odysseyware Partial Outage

Resolved - We are pleased to announce that the Odysseyware platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.

If you are still experiencing issues, please reach out to CustomerSupport@edgenuity.com
Oct 14, 11:41 MST

Monitoring - We are pleased to announce that the Odysseyware platform is currently functioning normally.

As previously reported, Students and educators were having difficulty logging in to schools that use a URL in the owschools.com domain.

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Oct 14, 10:34 MST

Update - We appreciate your patience as we continue to implement a fix for the current issue. Our team is actively working to restore functionality. Thank you.
Oct 14, 10:14 MST

Identified - The Odysseyware platform is currently experiencing a partial outage.

Students and educators may have difficulty logging in to schools that use a URL in the owschools.com domain.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Oct 14, 08:23 MST

Investigating - The Odysseyware platform is currently experiencing a partial outage.

Students and educators may have difficulty logging in to schools that use a URL in the owschools.com domain.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Oct 14, 08:00 MST

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.