status.edgenuity.com Status

All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

Contacts

Edgenuity Courseware™, MyPath™, Instructional Services, or Professional Development services.
Web: https://www.edgenuity.com/support/customer-support/
E-mail: CustomerSupport@edgenuity.com
Phone: 877.202.0338, option 3
Monday–Friday: 7:30 a.m. – 9:30 p.m. Eastern Time
Saturday & Sunday: 9:00 a.m. – 5:00 p.m. Eastern Time

Compass Learning High School™, Odyssey™, Hybridge™, or Pathblazer™
Web: https://www.edgenuity.com/support/customer-support/
E-mail: support@compasslearning.com
Phone: 800.678.1412
Monday–Friday: 8:00 a.m. – 8:00 p.m. Eastern Time

Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions, and will ensure you receive any pertinent updates. Please find the specific 2017 maintenance start dates listed below:

• August 31st
• September 14th • September28th
• October 12th • October 26th
• November 9th • November 23rd
• December 7th • December21st

Student and Educator Systems Operational

Teacher LMS Operational

Student LMS Operational

Odyssey Operational

Genius/SIS Operational

PowerSpeak Operational

eNotes Operational

e-Rater Operational

Videos Operational

LMS feature/tool Operational

Nightly imports Operational

Close Reader Operational

LTI Operational

General Edgenuity Systems Operational

Edgenuity.com Operational

Edgenuity support line Operational

Edgenuity chat service Operational

Edgenuity maintenance Operational

Nightly imports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Student Login Response Time

Fetching

Past Incidents

Aug 23, 2017

Nightly Imports

Resolved - This incident has been resolved.
Aug 23, 06:09 MST

Identified - Some districts are experiencing issues with nightly imports. We are aware of the problems and will resolve them as quickly as possible, we apologize for any inconvenience that this event may have caused. For questions or concerns please email customersupport@edgenuity.com
Aug 22, 11:06 MST

Aug 21, 2017

Network Connectivity

Resolved - This incident has been resolved.
Aug 21, 09:46 MST

Investigating - We are currently investigating this issue.
Aug 21, 09:41 MST

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

Edgenuity Network Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 21:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:01 MST

Scheduled - On 08/17/2017 at 7:00pm - 9:00pm Pacific Time, Edgenuity will be performing a planned system maintenance to improve our customers experience. During this time, students and teachers may be briefly logged off the system and will need to log back in to continue their work.
If you experience any issues after the maintenance, please e-mail customersupport@edgenuity.com

Thank you for your partnership,
The Edgenuity Team
Aug 17, 21:00 MST

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.