All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

Contact Us
Web: https://www.edgenuity.com/support/customer-support/
E-mail: CustomerSupport@edgenuity.com
Phone: 877.202.0338, option 3
Monday–Friday: 7:30 a.m. – 9:30 p.m. Eastern Time
Saturday & Sunday: 9:00 a.m. – 5:30 p.m. Eastern Time

Student and Educator Systems Operational
Teacher LMS Operational
Student LMS Operational
Login Operational
Odyssey Operational
Genius/SIS Operational
PowerSpeak Operational
eNotes Operational
e-Rater Operational
Videos Operational
LMS feature/tool Operational
Nightly imports Operational
Close Reader Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edgenuity Network Maintenance Mar 2, 21:00 - Mar 3, 02:30 MST
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience.


Edgenuity next maintenance window is set for March 2nd, 2017 from 9:00 p.m. to 2:30 a.m. MST. Please find the specific 2017 maintenance start dates listed below:


• March 2nd • March 16th • March 30th
• April 13th • April 27th
• May 11th • May25th
• June 8th • June 22nd
• July 6th • July 20th
• August 3rd • August 17th • August 31st
• September 14th • September28th
• October 12th • October 26th
• November 9th • November 23rd
• December 7th • December21st

If you experience any issues or have trouble after the maintenance periods, please contact us at customersupport@edgenuity.com or 877.202.0338 option 3.


Thank you for your partnership,
The Edgenuity Team
Posted on Feb 24, 09:29 MST
System Metrics Month Week Day
Student Login Response Time
Fetching
Past Incidents
Feb 26, 2017
Completed - Maintenance has been completed. Please e-mail customersupport@edgenuity.com for any questions or concerns.
Feb 26, 09:16 MST
Scheduled - Our 3rd party vendor Powerspeak will perform a network maintenance Saturday, February 25, 2017, from 10 p.m EST to 2 a.m. EST. During this time, Powerspeak services will not be available.

If you have any questions or concerns, please e-mail customersupport@edgenuity.com.

Thank you for your partnership,
The Edgenuity Team
Feb 24, 09:26 MST
Feb 25, 2017

No incidents reported.

Feb 24, 2017

No incidents reported.

Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017
Completed - Maintenance has been completed. If you have any other questions or concerns, please e-mail customersupport@edgenuity.com.
Feb 20, 16:29 MST
Scheduled - Our 3rd party vendor E-rater will perform a maintenance to the ETS essay scoring on Sunday, February 19th, 2017, from 12:00 AM ET to 4:00 PM ET. During this time, e-rater® services will not be available. Any essays submitted during the maintenance will show as a 0 score. After the maintenance, the essays that were not submitted and scored will be re-sent for scoring

If you have any questions or concerns, please e-mail customersupport@edgenuity.com.

Thank you for your partnership,
The Edgenuity Team
Jan 30, 09:59 MST
Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017
Completed - The scheduled maintenance has been completed.
Feb 17, 01:06 MST
Verifying - Verification is currently underway for the maintenance items.
Feb 17, 00:28 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 MST
Scheduled - Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience.

Tonights session for February 16th, 2017 will last from 9:00 p.m. to 2:15 a.m. MST. Please find the specific 2017 maintenance start dates listed below:

• February 16th 
• March 2nd • March 16th • March 30th
• April 13th • April 27th
• May 11th • May25th
• June 8th • June 22nd
• July 6th • July 20th
• August 3rd • August 17th • August 31st 
• September 14th • September28th 
• October 12th • October 26th 
• November 9th • November 23rd 
• December 7th • December21st   

If you experience any issues or have trouble after the maintenance periods, please contact us at customersupport@edgenuity.com or 877.202.0338 option 3.


Thank you for your partnership,
The Edgenuity Team
Jan 24, 16:19 MST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.