status.edgenuity.com Status

All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)

Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2018 maintenance start dates listed below:

2018
• August 16th • August 30th
• September 13th • September 27th
• October 11th • October 25th
• November 8th • November 22nd
• December 6th • December 20th

Student and Educator Systems Operational

Edgenuity Teacher LMS Operational

Edgenuity Student LMS Operational

Edgenuity Login Operational

SSO Login Operational

Odyssey LMS Operational

Genius/SIS Operational

PowerSpeak Operational

eNotes Operational

e-Rater Operational

Videos Operational

LMS feature/tool Operational

File Sharing Operational

CloseReader Operational

LTI Operational

UpSmart Operational

MyPath Operational

General Edgenuity Systems Operational

Edgenuity.com Operational

Edgenuity support line Operational

Edgenuity chat service Operational

Edgenuity maintenance Operational

Nightly imports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

Edgenuity System Maintenance

Completed - The scheduled maintenance has been completed.
Aug 16, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 21:01 PDT

Scheduled - Tonight, August 16th from 9:00 pm to August 16th at 11:00 pm PST, Edgenuity will be performing planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware, MyPath, and UpSmart.

If you experience any issues after this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership,

The Edgenuity Team
Jul 31, 13:42 PDT

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.