Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2018 maintenance start dates listed below:

2018
October 25th
• November 8th • November 22nd
• December 6th • December 20th

Student and Educator Systems Operational
Edgenuity Teacher LMS   Operational
Edgenuity Student LMS   Operational
LMS feature/tool   Operational
Edgenuity Login   Operational
SSO Login   Operational
Odyssey LMS   Operational
Genius/SIS   Operational
PowerSpeak   Operational
Videos   Operational
File Sharing   Operational
CloseReader   Operational
LTI   Operational
UpSmart   Operational
MyPath   Operational
General Edgenuity Systems Operational
Edgenuity.com   Operational
Edgenuity support line   Operational
Edgenuity chat service   Operational
Edgenuity maintenance   Operational
Nightly imports   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edgenuity System Maintenance Oct 25, 21:00 - Oct 26, 01:00 MST
Thursday, October 25th from 9:00 p.m. PDT to October 26th at 1:00 a.m. PDT, Edgenuity will be performing planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware, MyPath, or UpSmart.

If you experience any issues after this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership,

The Edgenuity Team
Posted on Oct 16, 11:04 MST
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - This incident has been resolved.
Oct 12, 10:45 MST
Identified - You may have received a message recently, or a series of messages, appearing to come from someone at Edgenuity. These messages have various subject headers and contain a green box that asks you to “Click here to show this message”. Do not click on this green box. These emails are not from Edgenuity.

Our IT department is currently investigating. Should you have any questions or experience any issues, please contact our Support Team at 877.202.0338 or CustomerSupport@edgenuity.com.
Oct 12, 07:47 MST
Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - This incident has been resolved.
Oct 10, 12:36 MST
Identified - PowerSpeak user may experience unavailability when trying to access previously recorded files. Files/recording impacted are from May 1, 2018 – Oct. 9. 2018. This issue is only affecting Foreign Language users. Multiples teams are addressing this issue and it's our utmost priority.
Oct 10, 05:53 MST
Resolved - This incident has been resolved.
Oct 10, 03:50 MST
Identified - Edgenuity is currently addressing an isolated error that may be experienced in some of our foreign language/PowerSpeak courses.
Oct 10, 03:33 MST
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.