status.edgenuity.com Status

Welcome!

All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)

Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2019 maintenance start dates listed below:

2020
• March 12th • March 26th
• April 9th • April 23rd
• May 7th • May 21st
• June 4th • June 18th
• July 2nd • July 16th • July 30th
• August 13th • August 27th
• September 10th • September 24th
• October 8th • October 22nd
• November 5th • November 19th
• December 3rd • December 17th • December 31st

Student and Educator Systems Operational

Edgenuity Teacher LMS Operational

Edgenuity Student LMS Operational

LMS feature/tool Operational

Edgenuity Login Operational

SSO Login Operational

Odyssey LMS Operational

Genius/SIS Operational

PowerSpeak Operational

Videos Operational

File Sharing Operational

CloseReader Operational

LTI Operational

UpSmart Operational

MyPath Operational

E-Rater Operational

General Edgenuity Systems Operational

Edgenuity.com Operational

Edgenuity support line Operational

Edgenuity chat service Operational

Edgenuity maintenance Operational

Nightly imports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 8, 2020

No incidents reported today.

Apr 7, 2020

Edgenuity LMS Slowness

Resolved - This incident has been resolved.
Apr 7, 12:34 MST

Investigating - We are currently investigating this issue.
Apr 7, 11:01 MST

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

Edgenuity LMS Slowness

Resolved - All systems are functioning normally at this time. Thank you for your patience as we see new and unprecedented levels of usage across our platform.
Mar 30, 15:29 MST

Update - We are continuing to work on a fix for this issue.
Mar 30, 14:02 MST

Identified - At this time, we are experiencing higher than normal volume and seeing some intermittent errors. We are working to resolve these issues.
Mar 30, 11:12 MST

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

Edgenuity Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 01:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:55 MST

Scheduled - Thursday, March 26th from 8:55 P.M. AZ time, 11:55 P.M. Eastern time (Duration: 4hrs), Edgenuity will be performing a planned system maintenance to improve our customer experience. During this time, students and teachers may briefly experience intermittent access to Edgenuity Courseware.

If you experience any issues after this maintenance, please email customersupport@edgenuity.com.

Thank you for your partnership,
The Edgenuity Team
Mar 26, 19:19 MST

Mar 25, 2020

No incidents reported.