Welcome!
All Systems Operational

About This Site

As your partner in online and blended learning, our team of customer support professionals is here to help you and your students get the most out of your Edgenuity implementation. If you have any questions, concerns, or issues, please contact us below.

For Product Support:
PHONE:
877.202.0338
EMAIL:
CustomerSupport@edgenuity.com
HOURS OF OPERATION:
Monday–Friday: 7:30 a.m. to 9:30 p.m. (EST)
Saturday–Sunday: 9:00 a.m. to 5:00 p.m. (EST)


Edgenuity Upcoming Maintenance Schedule
Throughout the year, Edgenuity will be performing regular system maintenance sessions to improve our customer experience. We don’t anticipate any impact to you during these sessions and will ensure you receive any pertinent updates. Please find the specific 2021 maintenance start dates listed below:

2021
• May 6th • May 20th
• June 3rd • June 17th
• July 1st • July 15th • July 29th
• August 12th • August 26th
• September 9th • September 23rd
• October 7th • October 21st
• November 4th • November 18th
• December 2nd • December 16th • December 30th

Student and Educator Systems Operational
Edgenuity Teacher LMS Operational
Edgenuity Student LMS Operational
LMS feature/tool Operational
Edgenuity Login Operational
SSO Login Operational
Odyssey LMS Operational
Genius/SIS Operational
PowerSpeak Operational
Videos Operational
File Sharing Operational
CloseReader Operational
LTI Operational
UpSmart Operational
MyPath Operational
E-Rater Operational
Odysseyware LMS Operational
Pathblazer Operational
MyPath K-5 Operational
General Edgenuity Systems Operational
Edgenuity.com Operational
Edgenuity support line Operational
Edgenuity chat service Operational
Edgenuity maintenance Operational
Nightly imports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021
MyPath K-5 Maintenance Thursday, 7-29
Completed - The scheduled maintenance has been completed.
Jul 29, 19:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:03 MST
Scheduled - The MyPath K-5 platform will be undergoing maintenance on Thursday, July 29th between 6:00pm and 7:00pm PDT. The MyPath K-5 platform will be unavailable during this window. We apologize for the inconvenience this may cause and we appreciate your patience.
Jul 27, 15:18 MST
Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021
Odysseyware Dashboard Refresh Date Not Current
Resolved - This incident has been resolved.
Jul 26, 14:24 MST
Identified - The Odysseyware platforms are currently experiencing degraded performance.

Some educators may see the Reports Dashboard Refresh Date is not current.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 26, 09:49 MST
Jul 25, 2021

No incidents reported.

Jul 24, 2021
Odysseyware Incident
Resolved - This incident has been resolved.
Jul 24, 08:36 MST
Monitoring - We are pleased to announce that the Odysseyware platform is currently functioning normally.

As previously reported, students and educators were having difficulty logging on and using the platform.

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jul 23, 02:21 MST
Update - Our Operations team is investigating the issue previously reported on the Odysseyware platform and will provide an update as soon as possible.
Jul 23, 00:19 MST
Identified - The previously reported issues have resurfaced once again.

Students and educators may have difficulty logging in and using the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 22, 23:16 MST
Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Jul 22, 12:37 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 06:57 MST
Identified - The previously reported issues have resurfaced again.

Students and educators may have difficulty logging in and using the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 22, 06:37 MST
Monitoring - We are pleased to announce that the Odysseyware platform is currently functioning normally.

As previously reported, students and educators were having difficulty logging on and using the platform.

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jul 22, 05:28 MST
Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Jul 22, 04:35 MST
Update - We appreciate your patience as we scrutinize the cause for the issues reported earlier. Our operations team is working to implement a fix, and we will provide further details when they become available.
Jul 22, 03:29 MST
Update - Our Operations team is investigating the issue previously reported and will provide an update as soon as possible.
Jul 22, 02:35 MST
Update - We are still examining the underlying issues resulting in the reported problems. Thank you for your patience.
Jul 22, 01:09 MST
Identified - The previously reported issues have resurfaced.

Students and educators may have difficulty logging in and using the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 21, 23:20 MST
Monitoring - We are pleased to announce that the Odysseyware platform is currently functioning normally.

As previously reported, students and educators were having difficulty logging on and using the platform.

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jul 21, 17:46 MST
Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Jul 21, 14:33 MST
Update - We are continuing to work on a fix for this issue.
Jul 21, 12:50 MST
Update - We appreciate your patience as we scrutinize the cause for the issues reported earlier. Our operations team is working to implement a fix, and we will provide further details when they become available.
Jul 21, 10:03 MST
Update - We are still examining the underlying issues resulting in the reported problems on the Odysseyware platform. Thank you for your patience.
Jul 21, 08:24 MST
Identified - The Odysseyware platform is currently experiencing an outage.

Students and educators may have difficulty logging on and using the platform.

Our Operations team has identified the issue and is currently preparing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 21, 06:37 MST
MyPath K-5 Outage
Resolved - This incident has been resolved.
Jul 24, 08:35 MST
Monitoring - We are pleased to announce that the MyPath K-5 platform is currently functioning normally.

As previously reported, students and educators were having difficulty logging into the platform.

Our Operations team has implemented a solution and it appears to have resolved this issue. We are actively monitoring the service to ensure the issues do not recur. Thank you for your patience.
Jul 23, 03:50 MST
Update - Our Operations team is investigating the issue previously reported on the MyPath K-5 platform and will provide an update as soon as possible.
Jul 23, 00:19 MST
Identified - The previously reported issues have resurfaced once again.

Students and educators may have difficulty logging in and using the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 22, 23:17 MST
Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Jul 22, 12:37 MST
Monitoring - We are pleased to announce that the MyPath K-5 platform is currently functioning normally.

As previously reported, students and educators were having difficulty logging into the platform.

Our Operations team has implemented a solution and it appears to have resolved this issue. We are actively monitoring the service to ensure the issues do not recur. Thank you for your patience.
Jul 22, 08:39 MST
Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Jul 22, 04:35 MST
Update - We appreciate your patience as we scrutinize the cause for the issues reported earlier. Our operations team is working to implement a fix, and we will provide further details when they become available.
Jul 22, 03:29 MST
Update - Our Operations team is investigating the issue previously reported and will provide an update as soon as possible.
Jul 22, 02:35 MST
Update - We are still examining the underlying issues resulting in the reported problems. Thank you for your patience.
Jul 22, 01:09 MST
Identified - The previously reported issues have resurfaced.

Students and educators may have difficulty logging in and using the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 21, 23:19 MST
Monitoring - We are pleased to announce that the MyPath K-5 platform is currently functioning normally.

As previously reported, students and educators were having difficulty logging into the platform.

Our Operations team has implemented a solution and it appears to have resolved this issue. We are actively monitoring the service to ensure the issues do not recur. Thank you for your patience.
Jul 21, 23:06 MST
Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Jul 21, 14:33 MST
Update - We are continuing to work on a fix for this issue.
Jul 21, 12:50 MST
Update - We appreciate your patience as we scrutinize the cause for the issues reported earlier. Our operations team is working to implement a fix, and we will provide further details when they become available.
Jul 21, 10:03 MST
Update - We are still examining the underlying issues resulting in the reported problems on the MyPath K-5 platform. Thank you for your patience.
Jul 21, 08:24 MST
Update - We are continuing to work on a fix for this issue.
Jul 21, 07:15 MST
Update - The previously reported system disruption is still under review. We will share our findings as soon as possible.
Jul 21, 05:41 MST
Identified - The MyPath K-5 platform is currently experiencing an outage.

Students and educators may have difficulty logging on and using the platform.

Our Operations team has identified the issue and is currently preparing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 21, 02:38 MST
Investigating - The MyPath K-5 platform is currently experiencing an outage.

Students may have difficulty logging in to the platform.

Educators may have also have difficulty logging in to the platform.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 21, 00:42 MST
MyPath K-5 Maintenance Friday July 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 02:23 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:03 MST
Scheduled - The MyPath K-5 platform will be undergoing maintenance on July 23, 2021 between 11 PM and July 24, 2021 11 AM PST. The MyPath K-5 platform will experience brief outages during which students and educators will be unable to access the service. We apologize for any inconvenience this may cause and we appreciate your patience.
Jul 23, 13:54 MST
Odysseyware Maintenance Friday July 23, 2021
Completed - We are pleased to announce that the Odysseyware platform is now functioning normally.
Jul 24, 02:03 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:03 MST
Scheduled - The Odysseyware platform will be undergoing maintenance on July 23, 2021 between 11 PM and July 24, 2021 11 AM PST. The Odysseyware platform will experience brief outages during which students and educators will be unable to access the service. We apologize for any inconvenience this may cause and we appreciate your patience.
Jul 23, 13:53 MST
Jul 23, 2021
Jul 22, 2021
Jul 21, 2021
Jul 20, 2021
Redirect From Clever and Classlink to Odysseyware Not Operational
Resolved - This incident has been resolved.
Jul 20, 10:07 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 09:30 MST
Investigating - The Odysseyware platform is currently experiencing a partial outage issue with Clever and Classlink redirect to Odysseyware.

Educators and students may have difficulty redirecting from Classlink and Clever.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 20, 09:11 MST
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Course Enrollment Search Function Not Operational
Resolved - This incident has been resolved.
Jul 16, 19:49 MST
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 19:00 MST
Investigating - The Odysseyware platform is currently experiencing a degraded performance issue with enrollment course search feature.

Educators may have difficulty enrolling students in courses.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 16, 19:00 MST
MyPath K-5 Maintenance Friday, 7-16
Completed - The scheduled maintenance has been completed.
Jul 16, 19:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:01 MST
Scheduled - The MyPath K-5 platform will be undergoing maintenance on Friday, July 16th between 6:00 pm and 7:00 pm, MST. The MyPath K-5 platform will be unavailable to students during this window. We apologize for the inconvenience this may cause and we appreciate your patience.
Jul 15, 12:22 MST
MyPath K-5 Usage Reports Incident
Resolved - We are pleased to announce that the MyPath K-5 platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.

If you are still experiencing issues, please reach out to CustomerSupport@edgenuity.com
Jul 16, 11:12 MST
Monitoring - We are pleased to announce that the MyPath K-5 platform is currently functioning normally.

As previously reported, students were not affected and educators were having difficulty getting usage reports

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jul 16, 10:56 MST
Update - We appreciate your patience as we scrutinize the cause for the issues reported earlier. Our operations team is working to implement a fix, and we will provide further details when they become available.
Jul 16, 10:46 MST
Identified - The MyPath K-5 platform is currently experiencing a partial outage. At this time, this issue doesn't appear to affect students. Educators may have difficulty getting usage reports.

Our Operations team has identified the issue and is currently preparing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 16, 10:23 MST
Investigating - The MyPath K-5 platform is currently experiencing a partial outage. At this time, this issue doesn't appear to affect students. Educators may have difficulty getting usage reports. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jul 16, 09:57 MST
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