Phone System
Incident Report for status.edgenuity.com
Resolved
Our 3rd party vendor Zendesk was able to resolve this issue; our customer support team is now able to receive phone calls.
Posted 28 days ago. Jun 24, 2019 - 09:27 EDT
Identified
Our 3rd party vendor Zendesk has escalated this event, now indicating degraded performance with their call feature affecting customer support calls intermittently.
Posted 29 days ago. Jun 24, 2019 - 08:56 EDT
Investigating
We are currently investigating an issue where users are unable to connect calls to our customer support.
Posted 29 days ago. Jun 24, 2019 - 08:35 EDT
This incident affected: General Edgenuity Systems (Edgenuity support line).